Privacy Policy
Introduction
Lantera Counselling (“I,” “me,” “my”) is committed to protecting your privacy. This policy explains how I collect, use, and safeguard any personal information you provide while using my website or booking therapy sessions.
What Information I Collect
A. Personal Information
When you contact me or book a session, I’ll ask for your name, email address, phone number, and any information you voluntarily provide about your situation or needs.
B. Usage Data
During website visits, I collect non-personal data (e.g., browser type, IP address, pages visited) via cookies or analytics. No cookie tracks identifiable personal info.
How I Use Your Information
Appointment Management: To schedule or adjust sessions.
Consultations: To prepare for phone or video consultations.
Communication: To reply to inquiries, send reminders, or share relevant info.
Legal/Ethical Obligations: To comply with regulatory and professional standards (e.g., client files, record-keeping).
How I Protect Your Information
Client files and therapy notes are stored securely (password-protected electronic systems and/or locked physical files).
Web-based forms use HTTPS and secure service providers.
Access is limited to me—you.
Sharing Your Information
I will not share or sell your personal data. It stays confidential except:
Legal Requirement: Court orders, child protection, duty-to-report situations.
Professional Supervision: De-identified info shared during clinical supervision to meet regulatory standards.
Your Rights
You can review, correct, or request deletion of your personal info.
You can withdraw consent or request records be restricted (where ethically and legally permissible).
To request changes, email me at info@lantera-counselling.com.
Session Record Retention
Client records are kept for a minimum of 10 years, as required by BC and ACCT standards. After that, files are securely destroyed unless you request otherwise.
External Links
My site may include links to trusted third-party services (e.g., scheduling platforms, informational resources). I’m not responsible for their privacy practices—please review their policies.
Updates to This Policy
I may update this policy occasionally to reflect changes in practice, regulations, or technology. We’ll post changes here with a “Last updated” date.